Refund Policy

Thank you for shopping with GenZStyles.shop. We value customer satisfaction and aim to provide a fair and transparent refund process.

1. Eligibility for Refunds

Customers may be eligible for a refund if:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product is significantly different from the description provided on our website.

  • The order is canceled before it has been shipped.

To be eligible for a refund, requests must be submitted within 7 days of receiving the order.

2. Non-Refundable Items

Refunds may not be available for:

  • Products that have been used, damaged, or altered by the customer.

  • Items returned without original packaging.

  • Products marked as final sale or non-returnable.

  • Orders returned due to incorrect shipping information provided by the customer.

3. Refund Request Process

To request a refund:

  1. Contact our customer support team.

  2. Provide your order number and reason for the refund request.

  3. Include photos if the item is damaged, defective, or incorrect.

  4. Our team will review your request and respond within 3–5 business days.

4. Refund Approval

Once your refund request is approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Most refunds are completed within 5–10 business days after approval.

5. Order Cancellation

Orders may be canceled before shipment for a full refund.

Once an order has been shipped, cancellation requests cannot be guaranteed and may be subject to the return process.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photos of the product and packaging to verify the issue.

7. Shipping Costs

  • Original shipping charges are generally non-refundable unless the error was caused by GenZStyles.shop.

  • Return shipping costs may be the responsibility of the customer unless otherwise specified.

8. Contact Us

For any refund-related questions, please contact us:

GenZStyles.shop

📧 Email: skhan635001@gmail.com

📞 Phone: +91-73830-51682

📍 Address: Surat, Gujarat – 395005, India

We are committed to resolving customer concerns promptly and fairly.